At Kabulz.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy below.
Eligibility for Refunds
To be eligible for a refund:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You must request a refund within [e.g., 7 or 14] days of receiving the product.
- Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
We do not accept returns or issue refunds for:
- Items marked as final sale or clearance.
- Personalized, customized, or made-to-order products.
- Products that have been used, washed, or damaged by the customer.
- Digital products or downloadable content.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [e.g., 3–5 days] of delivery with:
- A description of the issue.
- Clear photos of the damaged item and packaging.
We will either offer a replacement or issue a full refund.
How to Request a Refund
To start a refund process, please contact us at:
📧 Email: support@kabulz.com
📞 Phone: [Your Contact Number]
Please include:
- Your order number.
- Reason for the return.
- Photos (if applicable).
Refund Processing
Once we receive and inspect your return:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [e.g., 5–10 business days].
- Refunds will be issued to your original method of payment.
Shipping Costs
- Original shipping costs are non-refundable.
- Customers are responsible for return shipping unless the item is defective or incorrect.
Late or Missing Refunds
If you haven’t received a refund after the processing period:
- Check your bank or payment account again.
- Contact your credit card company or payment provider—it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@kabulz.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item, contact us via email.
Policy Changes
Kabulz.com reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page with the effective date.
